Copyright 2010 - Crown Point Police Department || E-mail webmaster @ rstmyers@crownpoint.in.gov
Calling 911
You should call 911
when you need the
immediateresponse of
an emergency service,
such as a police officer,
an ambulance, or
firefighters. Please call
911 if there is an
immediate risk to the
safety of people or
property (yours or
others), or if there is a
medical emergency. A
911 call from a pay
phone is free; you do not
have to deposit money to
make the call.
When the dispatcher
answers your call, try to
remain calm as you
describe the emergency,
and give the location
where help is needed.
Your telephone number
is displayed to the
dispatcher immediately,
so that you can be called
back if more information
is needed or if the call is
interrupted.
If you call 911 by
accident, or if you
change your mind about
an incident's severity
after you dial, please
stay on the line until the
dispatcher ends the call;
do not just hang up.
Instead, stay on the
phone and explain to the
dispatcher that you
dialed by mistake and
that you do not have an
emergency. Otherwise,
the dispatcher (not
knowing that there's no
emergency) will spend
time trying to call you
back or may even send
emergency responders
to you -- and force other
911 calls to wait in the
meantime.
About the Crown Point Emergency Communications Center (CPECC)
This dispatch center is a primary answering location for all wire-line 911 calls for the
City of Crown Point and Center Township.
Wireless 911 calls are also answered at this center for 911 cell phone signals that are
received by cell tower locations in and around the borders of Crown Point.
All Fire / Police and EMS resources are dispatched from this particular facility.
There are 9 full time dispatch operators and 5 part time operators which work two 12-
hour shifts in a 24 hour day. All dispatchers rotate between Police, Fire and Emergency
Medical dispatch duties during the course of their schedule.
All dispatchers are certified as Emergency Medical Dispatchers through the National
Academy of Emergency Medical Dispatch program. This system provides callers with
pre-arrival medical instructions, including CPR, while help is on the way.
The 911 Center uses a CAD (Computer-Aided Dispatch) system. Dispatchers enter all of
the calls for all reports they receive, and thus can check for previous hazards or prior
calls from the location, and can monitor the officers' location and status through this
system.
The dispatchers also use IDACS (Indiana Data and Communications System) through
which they can check driving records and vehicle registrations, enter warrants or
reports of stolen vehicles. They have the capability of contacting any law enforcement
agency throughout the United States through the IDACS system.
The CPECC handles approximately 25,000 calls for service per year.
Other responsibilities include being the MABAS (Mutual Aid Box Alarm System) Division
207 communications center.
CPECC is also an active member in the Indiana Department of Homeland Security -
District One Communications Taskforce.
Frequently Asked Questions:
What is 911?
911 is an emergency telephone number that will connect a
caller to a trained professional who can quickly dispatch the police, emergency medical
personnel and/or the fire department.
When should I call 911?
You should call 911 for any emergency.
What is an Emergency?
911 is to be used only in situations ay immediate threat to life and/or property that requires
immediate response from police, fire or EMS requiring immediate response.
An emergency might include, but is not limited to:
a fire; any kind of fire, whether it’s a vehicle, home, empty building or grass;
medical emergencies; a serious medical problem, such as cardiac arrest, severe chest pains,
difficulty breathing, seizures, severe bleeding or choking;
any emergency where life, body or personal property is in immediate danger, such as an
accident with injuries, a fight, a domestic situation or a burglary or destruction of property in
progress.
When Shouldn't I Call 911?
911 is not to be used for cases such as:
noise complaints;
barking dogs;
complaint follow-ups;
general questions;
loud music;
routine medical transports; or
other non-emergency calls .
Please use the non-emergency number 219-663-2131. You will receive the service you want
and not hamper 911 operations for true emergencies.
What Happens When I Call 911?
A highly trained, professional 911 telecommunication dispatcher will answer your call to 911.
Depending on the nature of the call, you will be asked to answer a series of questions.
PLEASE LISTEN CAREFULLY AND ANSWER ALL QUESTIONS!! The telecommunication
dispatchers are trained to ask certain questions for certain incidents. Even though some
questions may seem petty, they are very important questions used to provide the highest level
of public safety response. Please do not hang up until you are told to do so.
What Questions Will Be Asked?
Where? Where is the incident taking place? Where is the patient? Where are you?
What? What are you reporting? What kind of illness or injury?
Who? Who is involved in the incident? Who needs an ambulance? Who are you?
When? When did this happen? Is it in progress?
Weapons? Does anyone involved have access to any weapons?
Callback? What telephone number can you be reached at if we need to call you back?
While the call taker is asking you these questions, they are also entering the information into
the computer aided dispatch (CAD) system, which allows another dispatcher to instantly
process the call and send help.
Our Staff:
ECC Manager
Turn 1 (Blue) 6a - 6p
Turn 2 (Blue) 6p - 6a
Turn 1 (Red) 6a - 6p
Turn 2 (Red) 6p - 6a
Part-Time:
